Day-to-day management is often dominated by operational issues: managing projects, solving problems, leading teams. What is often neglected, however, is the strategic outlook. Yet it is precisely this that is crucial to the company’s long-term success. Our client – the logistics division of a leading media group – also faced this challenge. Building on the

Striking the best possible balance between a focus on results and a focus on staff – this has been the guiding principle of this long-established, family-run retail business since its foundation. Maximum customer satisfaction can only be achieved if staff act in the best interests of the customer and, convinced of the merits of their

Keyfacts Challenge Solution Outcome Keyfacts Optimisation of leadership development processes and programmes at one of Germany’s largest insurers Conceptual integration of the three career paths: specialist, project and leadership A structured project process that implements management’s strategic guidelines and ensures practical, actionable solutions that gain acceptance amongst all other stakeholder groups Greater transparency through concise

Keyfacts Challenge Solution Outcome Keyfacts Development of a company-wide competency model that aligns HR tools and processes with the corporate vision Top-down incorporation of senior management’s strategic considerations for the future Bottom-up integration of employees’ perspectives on the company’s specific characteristics to foster acceptance Five clearly defined and operationalised competency areas form the basis of